Privacy Notice

Vive Education Group UK Ltd (“Vive Education Group”, “we”, “us”, “our”) is an international education consultancy headquartered in London. We support students worldwide in their journey to higher education. Protecting your privacy and data is a top priority.

Registered office: 262 Romford Road, London, E7 9HZ, UK.
Contact: info@viveeducationgroup.com | Data Protection Officer: privacy@viveeducationgroup.com

We may collect and process the following types of personal data:

• Name, contact details, nationality
• Educational background and academic documents
• Passport and visa information
• Communication records with our advisors
• IP address and browser data (when using our website)

We use your information to:

• Process university applications and visa support
• Provide personalised counselling services
• Comply with legal and regulatory requirements
• Improve our services and platform functionality
• Communicate updates and promotional offers (with your consent)

Under UK GDPR, we process your data under the following bases:

• Contractual necessity (e.g., for applications)
• Legal obligation (e.g., for visa requirements)
• Legitimate interests (e.g., improving our services)
• Consent (e.g., for marketing)

We may share your data with:

• Partner universities and pathway providers
• Visa consultants and immigration authorities (as required)
• Trusted IT service providers for data storage and communication

We do not sell your data. We ensure appropriate safeguards if your data is transferred outside the UK/EEA.

You have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data (right to be forgotten), where applicable
• Restrict or object to data processing
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, email: privacy@viveeducationgroup.com

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, typically up to 7 years for student and legal records, unless otherwise required by law.

Our website may use cookies to improve user experience. You can modify your browser settings to refuse cookies or alert you when they’re being used. See sections 15 for detailed cookie categories and consent controls.

We implement industry-standard security measures (SSL encryption, secure cloud storage, and limited internal access) to keep your data safe.

We may update this policy from time to time. All updates will be posted on this page with a revised “Effective Date.”

If you have any questions or concerns about this policy or your data rights, contact our Data Protection Officer:
privacy@viveeducationgroup.com

Vive Education Group UK Ltd provides services that may involve applicants under the age of 18, particularly for foundation, pathway, and pre-university programmes.

Where the student is under 18 years old:

• We require consent from a parent, legal guardian, or authorised sponsor before processing personal data.
• We collect only information necessary for educational placement and visa compliance.
• Communication relating to applications may also be sent to the parent/guardian.
• We do not use minors’ data for direct marketing without verified parental consent.
• We apply enhanced safeguarding controls when handling minor applicants’ documentation.

If we become aware that data has been provided without appropriate parental consent, we will suspend processing until consent is verified or delete the data.

You have the right to lodge a complaint with the UK supervisory authority if you believe your data protection rights have been breached.

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

We would, however, appreciate the opportunity to resolve your concerns first. Please contact our Data Protection Officer: privacy@viveeducationgroup.com

As an international education consultancy, we may transfer personal data outside the United Kingdom or European Economic Area to universities, partners, or service providers.

Where such transfers occur, we ensure appropriate safeguards are implemented in accordance with UK GDPR, including:

• UK International Data Transfer Agreement (IDTA)
• Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy regulations
• Contractual data protection obligations with overseas partners

We take reasonable steps to ensure that all third parties provide a level of protection equivalent to UK data protection standards.

Our website uses cookies and similar technologies to enhance user experience and analyse website performance.

We use the following categories of cookies:

• Strictly Necessary Cookies — required for website functionality (e.g., login sessions, form submissions).
• Analytics Cookies — help us understand website usage (e.g., analytics tools).
• Marketing Cookies — used to deliver relevant information and measure campaign effectiveness.

When you first visit our website, you will be presented with a cookie banner allowing you to accept all cookies, reject non-essential cookies, or manage preferences.

You may also change your cookie preferences at any time through your browser settings.

We may use internal assessment tools and digital systems to assist our advisors in evaluating applications, including:

• Course eligibility matching
• Document completeness checks
• Visa suitability guidance
• Fraud prevention indicators

These systems do not make final decisions automatically. All outcomes are reviewed by a trained advisor before any advice or submission is provided.

You have the right to request human review of any recommendation or assessment by contacting: privacy@viveeducationgroup.com